At Essentara, your satisfaction matters to us. We offer a 30-day return window from the date of delivery to ensure you have time to try your product and experience its benefits.

To qualify for a return or refund:

The product must not be excessively used, damaged, or altered. Normal use to test the product is acceptable.

You must contact
within 30 days of receiving your order to request a return authorization.

Returns sent without approval will not be accepted.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos and your order number — we’ll replace it or issue a refund.

Please note:

We do not accept returns for products that are damaged due to misuse or neglect.

Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect upon arrival.

Shipping fees (if any) are non-refundable.

We reserve the right to deny returns that do not meet these conditions.